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As we continue to grow, we strive to provide top quality service and products to our valued clients, we want to ensure our service not only meets but exceeds your expectations.

Bernard’s Pools & Spas LTD, hereinafter called the contractor, offers to provide labour, materials, schedules and contracts toward the specific building, renovation, repair, maintenance, or services of pools and spas/hot tubs agreed upon by both Bernard's Pools and Spas LTD and the client. The contractor provides the described warranty, if applicable within the following limitations:

i) Workmanship (Labour):
Bernard’s Pools & Spas LTD guarantees work provided toward installations, service, maintenance, and renovations for 30 days *. Exclusions of installation warranty include but are not limited to, defective and clearance pools, second-hand pools/hot tubs, ladders, steps, slides, diving boards, decking and any additions and accessories or applications that is in addition to, and not required as part of the structural integrity. There is no warranty provided on any openings/closings or maintenance, and no labour warranty on pools/hot tubs that are not sold by Bernard's Pools & Spas LTD. 

ii) Materials:
Although the very best and trusted product brands and manufacturers are selected, Bernard’s Pools & Spas LTD does NOT guarantee the quality of manufactured materials such as Fiberglass pools, Vinyl liner pools (both inground or above ground) concrete, aggregate, liners - including wrinkles, safety covers, pool or spa equipment, and chemicals.
Third party Suppliers and Manufacturers should be contacted by the client for warranty purposes.
Due to Covid 19, costs of base materials including fuel, plumbing, lumber, and steel are subject to a 20% increase in retail pricing which may be charged at the discretion of Bernard's Pools & Spas LTD. 

iii) Voided Warranty:

The described warranty becomes null and void under the following outcomes/circumstances/conditions:

1) Misuse of product or materials **
2) Provided services from ANY persons, contractor or company other than Bernard’s Pools & Spas LTD***
3) Acts of God, weather damage, product failure within manufacturing guidelines. ****
4) After-market or pre-owned components, parts, equipment, materials not supplied or installed/serviced by Bernard’s Pools & Spas LTD.

Bernard’s Pools & Spas LTD is not responsible for any misinterpretation of the above-mentioned limitations. 

* All workmanship with the exception of pool and/or hot tub openings/closings, and regular maintenance, provided by Bernard’s Pools & Spas LTD is covered for 30 days from the date of completion.  The client is responsible for registering any available warranties with the product manufacturer directly.
** Misuse of products or materials includes, but is not limited to:
- neglectful and/or poor water chemistry
- installation/maintenance by anyone other than Bernard’s Pools & Spas LTD
- operation of equipment contrary to the owners manual
- products/contractors used that are not supplied or recommended by Bernard’s Pools & Spas LTD
*** Any person, consumer, family, friend, neighbour, acquaintance, contractor, or company that provide services such as openings/closings, equipment installation and maintenance, chemical balancing NOT recommended by Bernard’s Pools & Spas LTD IMMEDIATELY voids the described warranty
**** Weather-related damage including, but not limited to wind, rain, snow, sun (UV), or corrosion is not covered in the described warranty.  Acts of God including, but not limited to fallen trees, damage caused by wild or domestic animals, soil erosion, water-table damage, ground shifts are not covered under the described warranty.  Product failure should be resolved between the client and manufacturer directly.

Bernard's Pools and Spas LTD is NOT liable for any third-party contribution to any installation, renovation or provided services including, but not limited to electrical, excavation, base prep, landscaping, product/material, pool resurfacing, aggregate and water delivery, or product sales. Bernard's Pools and Spas LTD is not liable for any form of product failure or defects after the described warranty becomes expired or deemed null and void.

In regards to measurements for liners, hot tub covers, and safety covers, Bernard's Pools and Spas LTD will NOT be held liable for the final manufactured product based on provided measurements.  It is the sole responsibility of the client to verify and sign off on any and all measurements in order to submit for manufacturing of liners, hot tub covers, and safety covers. 

Manufacturing/Placement deposits for fiberglass pools, hot tubs, liners and safety covers are non-refundable. 

Upon payment of manufacturing/placement deposit, the client agrees to move forward with Bernard's Pools & Spas LTD to complete the purchase and/or installation of products sold and adhere to the payment schedule as agreed upon.

All service calls for openings, closings, and weekly maintenance, will require pre-payment in FULL. 

In order to schedule ANY construction/service work a deposit will be made at 50% of the total.  Should a refund be requested or the client should not pursue the completion of a transaction or project, Bernard's Pools & Spas LTD will issue a refund, of 25% of the manufacturing/placement deposit ONLY. This is to cover costs of labour, and lost wages, scheduling, subsequent overhead and re-stocking fees.  The client agrees that work will only be scheduled once proceeding payments are paid in full.  All product sales are FINAL. No Exceptions. 

Within the described warranty period, should a matter arise due to the labour services provided by Bernard's Pools & Spas LTD, a follow-up inspection is required to address the said issue. Should additional work be required determined to be related to initial provided labour, the client grants Bernard's Pools & Spas LTD permission to provide the necessary services at no charge excluding required charges for additional travel and/or materials.

All required municipal permits and insurance-based safety requirements including, but not limited to pool permit, survey permit, zoning permit, fencing, decking, excavation, drainage, electrical, is the sole responsibility of the purchaser/homeowner.

***Terms and conditions and warranty subject to change without notice***