BERNARD’S POOLS & SPAS – LIMITED WARRANTY
As we continue to grow, we strive to provide top quality service and products to our valued clients, we want to ensure our service not only meets but exceeds your expectations.
Bernard’s Pools & Spas, hereinafter called the contractor, offers to provide all labour, materials, schedules and contracts toward the building, renovation, repair, maintenance, or service of pools and spas/hot tubs. The contractor provides the described warranty, if applicable within the following limitations:
i) Workmanship (Labour):
Bernard’s Pools & Spas guarantees work provided toward installations, service, maintenance, and renovations for 14 days *. Exclusions of installation warranty include but are not limited to, defective and clearance pools, second-hand pools/hot tubs, ladders, steps, slides, diving boards, decking and any additions and accessories or applications that is in addition to, and not required as part of the structural integrity. There is no labour warranty provided on pools/hot tubs that are not sold by Bernard's Pools.
Although the very best and trusted product brands and manufacturers are selected, Bernard’s Pools & Spas does NOT guarantee the quality of manufactured materials such as Fiberglass pools, Vinyl liner pools (both inground or above ground) concrete, aggregate, liners - including wrinkles, safety covers, pool or spa equipment, and chemicals.
Third party Suppliers and Manufacturers should be contacted by the client for warranty purposes.
iii) Voided Warranty:
The described warranty becomes null and void under the following outcomes/circumstances/conditions:
1) Misuse of product or materials **
2) Provided services from ANY persons, contractor or company other than Bernard’s Pools & Spas***
3) Acts of God, weather damage, product failure within manufacturing guidelines. ****
4) After-market or pre-owned components, parts, equipment, materials not supplied or installed/serviced by Bernard’s Pools & Spas.
Bernard’s Pools & Spas is not responsible for any misinterpretation of the above-mentioned limitations.
* All workmanship with the exception of pool and/or hot tub openings/closings, and regular maintenance, provided by Bernard’s Pools & Spas is covered for 14 days from the date of completion. The client is responsible for registering any available warranties with the product manufacturer directly.
** Misuse of products or materials includes, but is not limited to:
- neglectful and/or poor water chemistry
- installation/maintenance by anyone other than Bernard’s Pools & Spas
- operation of equipment contrary to the owners manual
- products/contractors used that are not supplied or recommended by Bernard’s Pools & Spas
*** Any person, consumer, family, friend, neighbour, acquaintance, contractor, or company that provide services such as openings/closings, equipment installation and maintenance, chemical balancing NOT recommended by Bernard’s Pools & Spas IMMEDIATELY voids the described warranty
**** Weather-related damage including, but not limited to wind, rain, snow, sun (UV), or corrosion is not covered in the described warranty. Acts of God including, but not limited to fallen trees, damage caused by wild or domestic animals, soil erosion, water-table damage, ground shifts are not covered under the described warranty. Product failure should be resolved between the client and manufacturer directly.
Bernard's Pools and Spas is NOT liable for any third-party contribution to any installation, renovation or provided services such as base prep, landscaping, product/material, pool resurfacing, aggregate and water delivery, or product sales. Bernard's Pools and Spas is not liable for any form of product failure or defects after the described warranty becomes expired or deemed null and void.
In regards to measurements for liners, hot tub covers, and safety covers, Bernard's Pools and Spas will NOT be held liable for the final manufactured product based on provided measurements. It is the sole responsibility of the client to verify and sign off on any and all measurements in order to submit for manufacturing of liners, hot tub covers, and safety covers.
ALL deposits for scheduled service work will be at a rate of 50% of the total. Should a refund be requested, Bernard's Pools & Spas will issue a refund, of 25% of the deposit ONLY. This is to cover costs of labour, and lost wages, scheduling, subsequent overheard and re-stocking fees. All product sales are FINAL. No Exceptions.
Within the described warranty period, should a matter arise due to the labour services provided by Bernard's Pools & Spas, a follow-up inspection is required to address the said issue. Should additional work be required determined to be related to initial provided labour, the customer grants Bernard's Pools & Spas permission to provide the necessary services at no cost to the customer excluding required charges for additional travel and/or materials.
All required municipal permits and insurance-based safety requirements including, but not limited to fencing, decking, excavation, drainage, electrical, is the sole responsibility of the purchaser/homeowner.
***Terms of warranty subject to change without notice***